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SHIPPING AND RETURNS

Please make sure you have read our sizing guide carefully before ordering. When in doubt - go up a size.

SHIPPING:

Regular postage is $10. Please allow 3-10 days for delivery.

Express postage is $15. Please allow 1-3 days for delivery.

All orders over $250 receive free express shipping. Please allow 1-3 days for delivery.

 

RETURNS:

Please make sure you have read our sizing guide carefully before ordering.
We do offer a refund within seven days of delivery.

WE DO NOT OFFER REFUNDS OR EXCHANGES FOR CHANGE OF MIND. We only refund or exchange if the product HAS NOT BEEN WORN. Any product sent back that has been worn will be shipped back to the customer and no refund provided.

PLEASE NOTE WE DO NOT OFFER EXCHANGE OR REFUND FOR SHOES DEEMED TO BE UNCOMFORTABLE. Leather can take some time to soften and wear in. Everyone's feet are different and while our shoes have been tested to ensure they are comfortable and don't rub, we cannot guarantee this will be the same for you. 


If you wish to enquire about exchanging or refunding an order, please email us promptly at hello@batulabel.com.

You will need to send back your original order within SEVEN DAYS via a tracked postage method. Once we have received your return package in its original condition, we will then issue you an exchange.

Please note, we do not reimburse customer shipping costs for size exchanges or refunds.

In the highly unlikely event of faulty merchandise, we will require the item is posted back for assessment. If deemed faulty, we will offer a REPAIR or REPLACEMENT first, or refund if no replacement is available - and also reimburse the cost of your postage.

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