DELIVERY TIMES MAY VARY DUE TO COVID-19. PLEASE NOT WE ARE UNFORTUNATELY UNABLE TO OFFER INTERNATIONAL SHIPPING AT THE MOMENT. WE APOLOGISE FOR ANY INCONVENIENCE AND HOPE THINGS RETURN BACK TO NORMAL ASAP.
If you would like to arrange international shipping we can organise it, however there are significant delays of 2-3 months with our usual carrier, and very expensive courier services that the customer will have to pay for.
SHIPPING:
AUSTRALIA: Free Regular Shipping. Please allow 2-8 business days for delivery.
$15 Express Shipping. Please allow 1-3 business days for delivery.
NEW ZEALAND: $30 Express Shipping. Please allow 2-5 days business days for delivery.
UNITED STATES: Temporarily unavailable.
REST OF THE WORLD: Temporarily unavailable.
As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release you order from customs on arrival. Batu will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products.
We ship our orders from our office in Australia using Australia Post. All orders will be shipped within 48 business hours of receiving order confirmation. Once your order is shipped, you will receive a shipping confirmation and unique tracking number to track the delivery of your goods.
Once a parcel has left our office and tracking details have been sent we take no responsibility for lost or missing packages. We will do our best to help you locate it if needed, however we will not be financially liable.
We are not responsible for any packages that are returned to sender because they were not picked up on time.
When filling out your shipping details, please be sure to enter a valid email address and contact number.
RETURNS:
Please make sure you have read our sizing guide carefully before ordering.
We do offer a refund within seven days of delivery.
We only refund or exchange if the product HAS NOT BEEN WORN. Any product sent back that has been worn will be shipped back to the customer and no refund provided.
Sale items are EXCHANGE ONLY.
PLEASE NOTE WE DO NOT OFFER EXCHANGE OR REFUND FOR SHOES DEEMED TO BE UNCOMFORTABLE. Leather can take some time to soften and wear in. Everyone's feet are different and while our shoes have been tested to ensure they are comfortable and don't rub, we cannot guarantee this will be the same for you.
HOW TO RETURN:
If your exchange or return meets these requirements, please send back to:
BATU
Unit 2 39 Anzac Avenue
Maroochydore, QLD 4558
Be sure to include a note with your name, order number, and whether you would like an exchange or refund.
If you have any questions about exchanging or refunding an order, please email us promptly at hello@shopbatu.com.
You will need to send back your original order within SEVEN DAYS via a tracked postage method. Once we have received your return package in its original condition, we will then issue you an exchange or refund.
Please note, we do not reimburse customer shipping costs for size exchanges or refunds.
In the highly unlikely event of faulty merchandise, we will require the item is posted back for assessment. If deemed faulty, we will offer a REPAIR or REPLACEMENT first, or refund if no replacement is available - and also reimburse the cost of your postage. If your item is faulty please email us promptly at hello@shopbatu.com
